Due to the recent change in government legislation whereby weddings are able to take place under new guidelines, we are unable to offer changes to policies at this time.
What to do if you have a Complaint
It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you can call, email or to write to us:
Customer Relations Team
UK General Insurance Group Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ
Tel: 0345 218 2685
Regarding Recent Communcation I've Received Coronavirus Related
Complaint Regarding Something Else
Follow Up An Oustanding Complaint
Direct Group Wedding Services
Customer Relations, PO Box 1193, Doncaster DN1 9PW
Tel: 0344 854 2072
Complaint Regarding A Claims Issue
On all correspondence please tell us you are insured by WeddingPlan Insurance and provide the reference number shown in the policy wording along with the unique policy number from your policy schedule. This will help us to validate your policy details and deal with your query as quickly as possible.
If you have purchased the insurance policy online, you may also raise your complaint via the EU Online Dispute Resolution Portal at http://ec.europa.eu/consumers/odr/. This will forward your complaint to the correct Alternative Dispute Resolution scheme. For insurance complaints in the UK this is the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
Debenhams Retail Ltd is an Introducer Appointed Representative of UK General Insurance Limited who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 310101). This can be checked on the Financial Services Register by visiting the Financial Conduct Authority’s website at www.fca.org.uk.